Navigating Replacement Costs on Komatsu D39PX PLUS
Komatsu’S D39PX chain system is part of its Parallel Link Undercarriage System (PLUS), which is designed to provide longer wear life and reduce maintenance costs by up to 40% compared to traditional undercarriage systems. But, when the chain breaks it’s costly.
Shocking Replacement Costs
Our customer quickly realized the steep cost of replacement, with each chain priced at approximately $7,500. This revelation nearly sent him into shock. It was late November, and he was up in the mountainous terrain of Fremont County, Colorado, racing to complete a project before winter’s ice and snow would make operations impossible. Not only was he facing the expense of the proprietary chains, but other components like sprockets, rollers, and idlers were also showing signs of wear and would need replacement, pushing costs even higher.
Versatile Undercarriage System
Fortunately, he discovered SteelTracks.com (operated by VIQAN LLC) through a recommendation. After several hours of communication via calls and texts, it became clear that he could avoid the high costs of proprietary chains by opting for a complete aftermarket undercarriage overhaul, including new 24″ wide steel shoes, all for the price of just the two Komatsu chains. VIQAN LLC shipped him all necessary parts—chains, steel shoes, sprockets, both top and bottom rollers, and idlers. Over the course of three frigid days, with determination and teamwork, they managed to assemble everything, keeping his project on track despite the daunting initial cost and the harsh mountain weather. This solution not only kept the project within budget but also provided the customer with a more versatile undercarriage system.
By choosing to work with SteelTracks.com, the customer not only avoided a serious financial burden (at the wrong time) but also received a comprehensive service that addressed all his immediate and potential future maintenance needs. This approach not only saved money in the short term but also promised lower maintenance costs in the long run.
Customer Service Is Not Dead
Moreover, the swift and effective response from SteelTracks.com, coupled with their willingness to navigate the complexities of the customer’s situation, highlights the importance of adaptability and customer service in the heavy equipment industry. Their proactive engagement ensured that the customer’s project could continue despite the looming winter, demonstrating that even in the face of mechanical failures, there are pathways to keep operations running smoothly and cost-effectively.
In essence, what started as a potential crisis turned into an opportunity for cost savings and improved equipment performance, thanks to the intervention of a knowledgeable and flexible supplier. This story serves as a reminder of the importance of exploring all options.
